Content Governance
Content governance refers to the roles, policies, and processes that determine how content is created, approved, published, and maintained across your intranet. It helps ensure that internal information is accurate, timely, and consistent.
For banks and credit unions, content governance is critical to maintaining compliance and trust. It prevents outdated documents from circulating, supports audit-readiness, and helps staff find the right version of what they need - when they need it.
A solid content governance plan includes clearly assigned content managers, routine review cycles, approval workflows, and full visibility into when content was last updated and by whom.
Why It Matters
Without proper governance, intranet content becomes disorganized and unreliable. This undermines employee confidence and increases the risk of non-compliance - especially when staff rely on outdated policies, procedures, or forms.
Example in Practice
When a compliance officer uploads a new policy, content governance ensures it's approved by a supervisor, the previous version is archived, and a future review date is automatically scheduled. Users see only the latest version - no confusion, no risk.
Common Questions
Why is content governance important in a bank or credit union intranet?
Banks and credit unions operate in highly regulated environments. Without clear content governance, outdated policies or procedures can lead to compliance issues, audit findings, or staff confusion. Governance ensures content is accurate, current, and traceable.
What should a content governance plan include?
A solid plan includes content ownership assignments, routine review schedules, approval workflows, and audit trails showing who made updates and when. It should also define how new content is created, published, and retired.
How does content governance support compliance?
It ensures that only the latest, approved documents are in circulation - reducing risk during audits or exams. Proper version control and policy acknowledgment also help prove due diligence and staff awareness.
Can content governance be automated?
Yes. With the right intranet software, you can automate review reminders, approval routing, and archive policies to keep your content lifecycle on track without manual follow-up.
Who is responsible for content governance?
Typically, it's a shared responsibility. Department heads or subject matter experts act as content owners, while compliance or communications teams help define governance policies and ensure accountability.
