Still Using Email for Help Desk Requests? Here's Why That's Slowing Everyone Down
By SimplifyIT | Published
Email Isn't a Ticketing System
When someone sends an email to report a printer issue, a door lock malfunction, or a software bug, it disappears into an inbox. Maybe it gets handled. Maybe it gets buried under 40 other messages. There's no visibility, no prioritization, and no tracking. That's how support delays happen - and how staff lose trust in internal systems.
What a Smart Intranet Does Instead
A secure intranet platform like SimplifyIT turns those messy email threads into structured, trackable workflows. Staff can submit a request in seconds, and it gets routed automatically to the right team with a time stamp, status, and record of who handled it.
Benefits for Everyone Involved
- Staff know where to go - no more 'who do I email?'
- Teams get visibility - with due dates and assignments
- Management sees trends - recurring issues stand out
- Auditors can verify - see exactly when and how things were handled
Start with the Requests You Already Get
IT issues. Maintenance. Supply orders. These are the perfect entry points for intranet-based workflows. You don't need to launch with a giant ticketing system - just start replacing the emails that get missed the most.
SimplifyIT Makes It Easy
We've helped financial institutions replace scattered inboxes with a central, secure request system. One that makes life easier for staff, not harder. Learn how we help financial services teams or book a quick demo to see it live.