Incident Tracking for Banks and Credit Unions
SimplifyIT gives you a lightweight way to log branch issues and internal incidents - without a complex ticketing system. Whether it's a locked door, suspicious email, or teller overage, staff can submit secure, timestamped records that are stored centrally and ready for audit.
Unlike ITSM systems or external tools, this is built for financial institutions that need clear audit trails and zero disruption. No notifications are required - just accurate, exportable reporting.
Common Use Cases
- Branch issue reports (e.g., building maintenance, suspicious behavior)
- Internal incident tracking (e.g., errors, miscommunication, compliance red flags)
- Anonymous reporting (e.g., whistleblower or HR concern forms)
- Staff-submitted risk observations or loss events
Why It Works
- Fully secure - access is controlled by role and branch
- Optional email alerts to Risk or Compliance teams
- Submissions stored indefinitely or by retention policy
- Audit trail includes who submitted what, when, and any follow-up notes
- No logins needed with SSO
Related Features & Definitions
- Smart Forms - Build the tracking forms with no-code logic, file upload, and conditional fields.
- Compliance Tracking - Monitor what's submitted and when, across departments.
- Audit Trail - Maintain clear records for auditors and internal reviews.
- Form Automation - Build workflows that follow issue type or severity.
- Intelligent Search - Let authorized users find historical incident records instantly.
