AI Search That Understands What You Mean
Not Just Search - Understanding
Typing into a search bar shouldn't feel like guesswork. SimplifyIT uses artificial intelligence to understand what staff are trying to do, not just the words they type. Whether it's finding a form, checking a policy, or answering a question, our AI-powered search delivers fast, context-aware results - no training required.
How Our AI Search Works
- Option 1: Intent Detection (AWS Comprehend) - We use a lightweight, private model to understand the intent of the query without sharing content or documents
- Option 2: Embedding Match (OpenAI) - Pre-processed content is indexed and matched based on meaning, not keywords
- Option 3: Both - one for searches, one for chats.
Private by Default
Clients choose whether AI features are enabled - and can toggle them at any time. Intent detection uses AWS Comprehend, which retains only the query string for 45 days and does not access any internal documents or user data. For institutions that prefer to keep all data in-house, AI search can be completely disabled.
Why It Matters for Banks and Credit Unions
- Staff can type natural-language queries like "where's the new HR policy" or "how do I request time off"
- Results consider meaning, not just keywords
- Less time digging through folders or misnamed files
- Supports compliance by ensuring users find the right version, fast
- Smart enough to show policies, forms, answers, and links in one result
Related Features
- Advanced Search Tools - Filter by type, tag, date, and more
- Internal Workflow Forms - Surface forms directly in search results
- Policy Management - Ensure the latest version is always found
