Internal Help Desk for Banks
Streamline IT, ops, and facilities requests in one secure place.
SimplifyIT's intranet help desk software is tailor-made for financial institutions - giving employees a quick way to request support and giving support staff the tools they need to resolve tickets fast.
Designed for Multi-Branch Banks
Whether it's a printer problem in Knoxville or a supply request in Cleveland, our help desk helps route and triage tickets based on branch, location, or request type - no cluttered inboxes required.
Custom Categories and Routing
Create ticket categories like 'IT Support', 'Facilities', 'HR Question', or 'Security Incident' - and route each to the appropriate staff or queue.
Track, Escalate, and Close
Every ticket is trackable, assignable, and searchable. Set auto-escalation rules, notify specific teams, or escalate based on aging or severity.
Audit-Friendly Logs
Each submission includes timestamps, assignee history, and resolution notes. Perfect for tracking issues during compliance reviews or vendor management checks.
Optional Forms + Workflow
Want more structure? Pair your help desk with our Forms and Workflow Approvals to standardize requests and automate handling.
