Help Desk Integration with Microsoft 365
Connect Your Help Desk to the Tools You Already Use
SimplifyIT works with Microsoft 365 - not against it. Use Outlook to send ticket alerts, SharePoint or OneDrive to share documentation, and Entra ID to control access. No need to recreate accounts or migrate anything.
What's Integrated?
- Outlook: Send ticket alerts or responses directly to staff inboxes
- Entra ID (Azure AD): Secure login and role-based access to tickets
- SharePoint: Link internal policies or IT documentation inside tickets
- OneDrive: Link to shared troubleshooting files or install packages
Why Microsoft 365 Integration Matters
Your staff is already using Microsoft 365. Instead of forcing a switch, we let your help desk work within that ecosystem - securely, and with zero duplication.
Common Questions
Do we need full Microsoft 365 for this to work?
No. You can use as much or as little as you need - Outlook alerts, Entra ID login, or SharePoint links work independently.
Can staff log in with their Microsoft credentials?
Yes. We support secure login via Entra ID with role-based permissions.
Can we attach files from SharePoint or OneDrive?
You can paste secure links into any ticket, FAQ, or internal note. Your Microsoft access rules apply automatically.
Frequently Asked Questions
Related Features
- Role-Based Access - Secure access control for departments and branches
- Microsoft 365 Intranet Integration - Share files and log in with Entra ID
- Internal Documentation - Link your help desk to live policies and procedures
