Ticketing
Ticketing refers to the system of tracking, managing, and resolving internal requests - such as IT issues, HR questions, or compliance concerns - using structured entries known as "tickets."
Each ticket typically includes a description of the issue or request, who submitted it, its priority, and resolution notes. In a banking or credit union intranet, ticketing ensures requests don't fall through the cracks and that team members are accountable for follow-up and resolution.
Why It Matters
Without a centralized ticketing system, internal requests can get lost in email threads or delayed due to lack of visibility. Ticketing ensures issues are resolved in a timely, auditable manner - essential for operational efficiency and regulatory compliance.
For financial institutions, this level of tracking helps prepare for audits, supports internal SLAs, and improves service quality across departments.
How SimplifyIT Helps
The SimplifyIT Help Desk includes built-in ticketing with role-based assignments, response tracking, and auto-reminders. You can route tickets by department, priority, or location, and build a searchable knowledge base from resolved tickets to reduce repeat requests over time.