Knowledge Base
A knowledge base is a centralized collection of information that employees can search or browse to find answers, procedures, policies, or how-to guides. In a bank or credit union intranet, the knowledge base becomes the go-to place for staff to get accurate information quickly - without sending emails or making phone calls.
It may include step-by-step workflows, compliance checklists, HR answers, IT support instructions, or member service scenarios. The best intranet knowledge bases are searchable, regularly maintained, and structured around how staff actually work.
Why a Knowledge Base Matters
- Reduces repetitive questions and support tickets
- Ensures consistent answers across departments
- Improves training, onboarding, and cross-training
- Boosts compliance by standardizing responses
How SimplifyIT Helps
SimplifyIT includes a built-in knowledge base with version control, search tools, related article links, and permission settings. You can flag articles for review, group by department, and ensure updates don't go unnoticed.
Learn how SimplifyIT powers searchable knowledge bases for banks and credit unions