Internal Requests
Internal requests refer to service, support, or resource needs submitted by employees within an organization. These might include IT help desk tickets, marketing material requests, HR questions, facilities issues, or form submissions.
In financial institutions, internal requests are often handled through a centralized intranet or ticketing system, ensuring that staff know where to go for help and managers can track and respond in a timely, accountable way.
Why It Matters
Without a consistent process for handling internal requests, things fall through the cracks. A well-structured system improves turnaround time, tracks task ownership, and helps departments manage recurring or time-sensitive issues efficiently.
How SimplifyIT Helps
SimplifyIT offers a built-in help desk and form automation tools tailored to banks and credit unions. You can route requests by department, track status, attach documentation, and set deadlines or alerts. Everything stays visible and auditable for future reference.