Content Manager
A Content Manager is the individual (or role) responsible for overseeing the accuracy, consistency, and organization of information on your intranet. In banks and credit unions, this person ensures that internal content supports compliance, operational efficiency, and employee engagement.
This role often includes editing documents, assigning content owners, managing version control, reviewing expiration dates, and coordinating with departments to keep content up to date. While sometimes part of Marketing or HR, many institutions assign intranet content managers from Operations, IT, or Compliance teams.
Why It Matters
Without a designated content manager, intranet pages quickly become outdated or disorganized. That leads to staff confusion, audit risk, and lost productivity. Appointing someone to own content ensures your intranet remains useful and trustworthy.
Key Responsibilities
- Reviewing content for accuracy and tone
- Setting and managing content expiration dates
- Coordinating updates from department leaders
- Tracking version history and acknowledgment
- Ensuring search terms and tags are properly applied
How SimplifyIT Helps
SimplifyIT includes tools that make content manager responsibilities easier - like version control, expiration tracking, and workflows for approvals and acknowledgments. Roles can be delegated per section, so each department can help maintain their content.