Don't Let Knowledge Walk Out the Door: Intranets and Institutional Memory
By SimplifyIT | Published
What Happens When Your Go-To Person Leaves?
Every bank or credit union has them - the employee who knows all the quirks of the system, where to find the form no one can ever locate, or how that one vendor works. But what happens when they retire? Or move on?
If the answer is panic... you're not alone.
Institutional Memory Matters
Institutional memory is everything your team learns over time - about processes, exceptions, relationships, and workflows. When it lives in people instead of systems, it's fragile. And when it walks out the door, it doesn't come back.
An Intranet Helps Capture What Matters
A smart intranet gives employees a central place to document what they do - while they're still doing it. That might include:
- Process walkthroughs in plain language
- FAQs based on real internal questions
- Tribal knowledge that doesn't fit a policy manual
Build a Culture of Sharing, Not Hoarding
In financial institutions, information is often guarded - not maliciously, but out of habit. An intranet can shift that mindset by making it easy (and expected) to share what you know for the next person in line.
Start Capturing Knowledge Today
The next time someone leaves, don't scramble. Put the systems in place now. Request a quick demo and see how SimplifyIT helps preserve what your people know - before it's gone.