Intranet Help Desk for Financial Services
Handle internal support requests across departments with a unified help desk tailored to the needs of financial institutions. Whether staff need IT assistance, HR support, or help with compliance tasks, our ticketing system tracks everything in one place.
Fast Ticket Creation
- Staff submit tickets with just a few clicks
- Attach files, screenshots, or links to policies
- Pre-fill fields based on user or department
Routing & Assignment
- Auto-route based on category, location, or keyword
- Assign to individuals or groups with built-in rules
- Escalate tickets if not resolved within X hours
Resolution Tracking
- Full audit trail of notes, status changes, and assignees
- Role-based visibility so departments see only their requests
- Searchable ticket history for repeat issues
Common Use Cases
- IT: Computer issues, system access, software requests
- HR: Time off requests, benefit questions, payroll help
- Compliance: Report suspected issues, submit audit documents
- Facilities: Maintenance requests, supply needs, branch repairs
Linked to the Rest of Your Intranet
Tickets can be linked to employee records, forms, policies, and vendors. All activity is logged and audit-ready by default - just like everything else.
