Internal Ticketing System
Track internal requests with structure, speed, and full audit visibility.
SimplifyIT's ticketing system helps banks and credit unions streamline employee requests - whether it's IT, HR, facilities, or compliance-related. No more guesswork, lost emails, or sticky notes.
How It Works
- Role-Based Routing: Automatically assign tickets to the right person based on category or department.
- Ticket Templates: Create reusable ticket formats for common issues like password resets or policy updates.
- Status Visibility: Users can see their ticket status without needing to follow up via email.
- History & Audit Trail: Every ticket includes timestamps, comments, and resolution data.
Built for Intranet Use
This isn't generic - it's robust help desk, created specifically for banks and credit unions. It's built into the intranet, tied to existing access groups, workflows, and compliance features.
- Tickets tied to employee profiles
- Tickets can be tied to vendor profiles
- Tickets can be tied to specific devices (like servers)
- Exportable by category, user, or date for audits
- Optional approval flows
Explore Related Features
Want to See It Live?
We'll show you how the ticketing system integrates into your intranet in a real-world scenario. Schedule a demo or watch the short overview.
