Aggregated FAQs from Your Knowledge Base
Find Answers Fast - Across Departments
From IT procedures to teller operations to HR policy clarifications - SimplifyIT's Aggregated FAQs surface the answers your staff needs most. Each entry is curated by admins based on trusted knowledge base content and organized by category. No tickets. No guessing.
Powered by Curated Content
- FAQs are hand-picked from existing knowledge base and resource articles
- Grouped into categories like IT, HR, Lending, and Operations
- Always access-aware - users only see what they're permitted to view
- Updated automatically when the underlying content is changed
Searchable and Smart
FAQs appear directly in your general search results, helping staff discover relevant answers the moment they need them. To keep Instant Search focused and fast, FAQs are excluded from real-time type-ahead results - but always available through full search.
Use Cases by Role and Department
- IT FAQs for troubleshooting devices, resetting passwords, or managing software
- HR FAQs about PTO, benefits, or policy updates
- Lending and member service FAQs related to disclosures or rates
- Training FAQs to support onboarding and certification
Common Questions
Can we choose what appears in the FAQ list?
Yes. Admins select which articles to include as FAQs and how they are grouped.
Are FAQs searchable?
Yes - they appear in general search results based on access and keyword relevance.
Do they include links or actions?
Yes. FAQ answers can link directly to forms, documents, or related content.
Aggregated FAQs reduce confusion and speed up internal answers - without cluttering your search results or duplicating help desk work.
