Workflow Automation in Help Desk Software
Manual help desk processes waste time, introduce risk, and frustrate staff. With SimplifyIT, your internal requests move automatically - by department, by role, and by rule.
Streamline Internal Ticket Routing
Whether it's IT, facilities, operations, or compliance - requests are sent directly to the right team. Set routing rules by group or location with role-based routing that adapts as your organization grows.
Trigger Approvals and Escalations Automatically
Need supervisor approval before new software is installed? Or a second-level review on network access changes? Use our approval workflows to keep processes secure and auditable.
Handle Cross-Team Tasks with Ease
Some requests don't stop at one department. When multiple teams need to collaborate, SimplifyIT lets you assign tasks, pass ownership, or route based on status changes - all tracked automatically.
Built-In Tools That Power Workflows
See It In Action
Watch a 5-minute demo or schedule a walkthrough to see how workflows can simplify your internal support.
