System Access TrackingSee Who Has Access - Right From Your Help DeskWhich employees can log into Symitar, the imaging system, or VPN? With SimplifyIT, access lives where work happens - inside your ticketing system. Sync from Active Directory or Microsoft Entra ID, request or remove access via tickets, and export examiner-ready reports in seconds. Why Help Desk - Native MattersAccess changes are already flowing through tickets - onboarding, role changes, vendor app permission updates, offboarding. By tracking access in the same place, approvals, change management, and audit trails stay connected to the request that justified them. Access Tracking Features- See access by employee or by system - whichever your examiner requests.
- Sync automatically with Active Directory or Microsoft Entra ID so reports match what auditors will ask for.
- Route access requests through tickets with built-in approvals, keeping the decision trail in one place.
- Export clean reports for exams or board packets - who has access, when it was granted, and who approved it.
- Tie offboarding to tickets so access is removed and logged the moment an employee separation is closed.
- Flag privileged logins like domain admin or core banking access for extra sign-off and documentation.
Audit-Ready by DesignExaminers want to know who has access and why. SimplifyIT ties entitlements to requests, approvals, and timestamps. Generate point-in-time or by-system reports; include approver names, dates, and comments - exactly what auditors expect. Real-World Workflows- New hire: form captures role/location → routes approvals → provisions only what the role needs
- Role change: manager requests additional access → secondary approval for privileged systems
- Quarterly review: auto-generate attestation tasks to system owners and supervisors
- Separation: closing the offboarding ticket triggers access removals and proof-of-removal log
Common Questions
How does it work with Active Directory or Microsoft Entra ID?
The system pulls in your existing users and groups on a schedule or whenever you choose. That way, access reports inside the help desk always match what's in your directory and what examiners expect to see.
Can managers run periodic access reviews?
Yes. You can schedule quarterly or semi-annual reviews. The system sends review tasks to supervisors or system owners, and their sign-offs are timestamped for your next exam.
Can we export reports for auditors by employee or by system?
Both. You can export a report showing everything one employee can access, or flip it to show everyone who has access to a specific system. Each export includes approvals, request IDs, and dates.
How are privileged or sensitive logins handled?
High-risk access, like domain admin or core banking logins, can be flagged for extra review. You can require a second approval, link it to a ticket, and capture a justification before it's granted.
Does it help with offboarding?
Yes. When an offboarding ticket closes, connected access is automatically removed and logged. You'll have a proof-of-removal trail for examiners and HR compliance.
Do staff need to learn a new system?
No. Employees can still work through email, while admins use the dashboard. Access requests and approvals flow through the same ticket process they already know.
Can we import our current access list to get started?
Yes. You can bulk import from CSV or Excel to load your existing access records, then keep everything current by syncing with AD or Entra ID.
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