Proactive Self-Service Support
Why wait for a ticket to be submitted to get a resolution? With SimplifyIT's help desk, users are shown real-time suggestions based on topic selection - so many issues get resolved before they even click 'Submit'.
Resolve Issues Before They Escalate
Most help desks are reactive: users submit tickets, and IT jump in to resolve them. We flipped that model. As users fill out a ticket, our platform instantly offers potential fixes - either displayed onscreen in real time or linked from your internal knowledge base.
Smart Suggestions. Real-Time Fixes.
- Inline Results: Suggestions appear without reloading or navigating away.
- Links to Known Solutions: Articles, policies, or troubleshooting steps embedded directly.
- Optional Ticket Creation: If the user finds what they need, they can skip the ticket entirely.
Fewer Tickets. Faster Service.
By deflecting repetitive requests - like remote access questions or printer issues - your IT staff can focus on more complex work. The result? Fewer tickets, faster service, and happier staff.
Track Every Resolution - Even the Ones That Don't Become Tickets
When a user clicks a suggested solution instead of submitting a request, that action can still be logged with a simple prompt (Did this help? Yes/No). This helps track common issues, identify gaps in documentation, and demonstrate to auditors exactly how you're improving efficiency.
See It In Action
Watch the 5-minute demo or schedule a personal walkthrough to see how smart self-service can work for your institution.
