Internal Requests

Emails get lost. Spreadsheets don't scale. SimplifyIT turns staff requests into routed, trackable tickets - so internal work actually gets done. Whether it's IT, HR, or facilities, every request goes to the right place, every time.

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Handle Internal Requests Without Email

Staff request forms for HR, IT, facilities, and more
Route tickets automatically based on category or department
Custom priorities and workflows for each request type
Email notifications built-in, only when needed
Status tracking for both staff and admins

Turn "Can You Help With..." Into Action

Whether it's a broken printer, a leave-of-absence form, or a vendor login issue - staff just pick the request type, fill it out, and it goes to the right person. No guessing. No forwarding. No chaos.

Built-In Reporting and Visibility

Supervisors can track resolution times, ticket volume, and team responsiveness - all without exporting data. Stay on top of internal workload and spot bottlenecks early.

Designed for Banks and Credit Unions

Other help desk tools are built for software companies. Ours is designed for credit unions, banks, and internal teams who need clean routing and strong accountability - not a full-blown ITIL implementation.

Pair With These Features

Ticket Categories - Let staff pick the right path with friendly language
Onboarding Automation - Route onboarding-related requests automatically
Forms & Workflows - Link forms directly to help desk tickets when needed
Email-to-Ticket - Support hybrid staff who still email requests

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