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Email-to-Ticket Automation Staff Just Send an Email - We Handle the Rest

Not every employee is going to log in to your intranet when something breaks. With SimplifyIT, help desk tickets can be created automatically when staff email a designated address - no training required. It's the fastest way to get IT or facilities requests into the system.

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How It Works

  • Staff sends an email to a specific address (e.g. it@yourintranet.com)
  • The email is automatically converted into a ticket
  • Subject line becomes the ticket title, body becomes the description
  • Attachments and screenshots are saved with the ticket
  • Tickets are routed and assigned by email address

Reduce Friction, Improve Response Time

Submitting a help request shouldn't feel like filing your taxes. Email-to-ticket makes it easy for everyone - even non-technical staff - to report issues and get help fast. No extra clicks. No confusion.

Built for Banks and Credit Unions

From IT outages to facility requests, your staff already uses email. With SimplifyIT's help desk software, you can turn that habit into a trackable process. No more lost requests or inbox chaos. Just fast, accountable resolution.

Explore Related Features

Common Questions

Do staff need to log in to submit a ticket?
No. With email-to-ticket, staff can simply send an email to a designated address. The system handles the rest - including auto-assigning, categorizing, and tracking the request.
Can tickets still be updated through the intranet?
Yes. Email-to-ticket is just one way to submit - tickets can still be viewed, updated, or commented on directly from the intranet.
Can we set different addresses for different departments?
Absolutely. You can create department-specific email aliases (like it@ or facilities@) and route tickets accordingly.
 
 
 
 
 
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