Help Desk Compliance Features
Whether you're preparing for an audit or just cleaning up your internal request process, SimplifyIT's help desk keeps you compliant without the chaos. Our system was built specifically for banks and credit unions - where documentation, routing, and privilege management aren't optional.
Built for IT Compliance
- Access Request Tracking: Know exactly who requested what, and when - from core privileges to security tools.
- Audit Trails: Every update, comment, and close action is timestamped and logged.
- Role-Based Routing: Tickets flow to the right group (IT, Network, Operations) based on type or location.
- Supervisor Approval: Route sensitive requests to managers before they ever hit IT.
- Change History Visibility: View all updates to tickets and access changes in one place.
Common Compliance Use Cases
- New employee access setup and deprovisioning
- Privilege changes in core systems like Symitar, Jack Henry, or Fiserv
- System access after department transfers
- Multi-step approval before IT fulfills sensitive requests
Notifications & Escalation
Don't rely on sticky notes and forwarded emails. Compliance-related tickets can trigger:
- Manager-level alerts before fulfillment
- Compliance officer notification if privilege flags are triggered
- Escalation rules for overdue or unactioned requests
See It in Action
Watch a short demo or schedule a call to learn how SimplifyIT can help your institution simplify and secure internal compliance.
