Track Every Ticket Change
When it comes to IT tickets, accountability matters. SimplifyIT tracks every update made to a help desk request - including edits, status changes, comments, and file uploads. Each action is timestamped and tied to the user who made it, so nothing gets lost or overwritten without a record.
What Gets Logged
- Initial request details and who submitted it
- Each edit to the ticket description or subject line
- Status changes (e.g., New → In Progress → Resolved)
- All comments, file attachments, and staff responses
- Reassignments or priority adjustments
Why Change History Matters
Audit logs aren't just for compliance - they're essential for internal clarity. If a ticket reopens or gets escalated, you'll know exactly what happened and why. And when an auditor asks, you'll have clean history to show how the issue was handled step by step.
Designed for Financial IT Teams
Help desk records in SimplifyIT meet the standards of NCUA, FFIEC, and internal IT audits. Change logs are never deleted, and your admins control who can view or edit tickets at every stage.
Related Features
- Ticketing System - Log, triage, and resolve support requests
- Audit Trail - Track user actions across the platform
- Compliance Tools - Support internal reviews and external audits
