Audit Trail for Help Desk Requests
Audit trails aren't just for policy changes. In regulated industries like banking, even internal requests need to be visible, traceable, and reviewable. That's where SimplifyIT's built-in help desk audit logs come in.
What Gets Tracked?
- Ticket creation date, time, and requestor
- All status changes, assignments, and internal notes
- Any file uploads or field edits
- Resolution timestamp and resolver name
Why It Matters
Audit logs help your institution:
- Prove timely response and action on internal requests
- Clarify who made changes and when
- Support HR reviews and compliance audits
Automatic and Always-On
There's no setup needed - audit trails are built into our help desk software by default. Every interaction is logged in the background, creating a secure, unalterable record for your team and your examiners.
Common Questions
Why do audit trails matter for help desk tools?
Audit trails show who submitted a request, when it was viewed, updated, reassigned, or completed. For financial institutions, this creates accountability and supports compliance.
Can I see who changed the status of a request?
Yes. Each change is logged by user and timestamp - including status updates, assignments, and comments.
Is this information exportable for audits or reviews?
Absolutely. You can view a ticket's full change log within the intranet or export it for audit documentation.
Does the audit trail work automatically?
Yes. No setup or training is required - everything is logged in the background as requests move through the system.
