Audit Trail for Help Desk Requests ★ Automatic Audit Trails in Help Desk since 2004 ★ Audit trails aren't just for policy changes. In regulated industries like banking, even internal requests need to be visible, traceable, and reviewable. That's where SimplifyIT's built-in help desk audit logs come in. What Gets Tracked?- Ticket creation date, time, and requestor
- All status changes, assignments, and internal notes
- Any file uploads or field edits
- Resolution timestamp and resolver name
Why It MattersAudit logs help your institution: - Prove timely response and action on internal requests
- Clarify who made changes and when
- Support HR reviews and compliance audits
Automatic and Always-OnThere's no setup needed - audit trails are built into our help desk software by default. Every interaction is logged in the background, creating a secure, unalterable record for your team and your examiners (FDIC, NCUA, etc.).
Common Questions
Why do audit trails matter for help desk tools?
Audit trails show who submitted a request, when it was viewed, updated, reassigned, or completed. For financial institutions, this creates accountability and supports compliance.
Does the audit trail work automatically?
Yes. No setup or training is required - everything is logged in the background as requests move through the system.
Can I see who changed the status of a request?
Yes. Each change is logged by user and timestamp - including status updates, assignments, and comments.
Is this information exportable for audits or reviews?
Absolutely. You can view a ticket's full change log within the intranet or export it for audit documentation.
What is the most common IT ticketing system?
Popular IT ticketing systems include SimplifyIT, Jira, ServiceNow, and Zendesk. For banks and credit unions, platforms like SimplifyIT are often chosen because they combine ticketing with built-in audit trails for compliance.
What is a system audit trail?
A system audit trail is a chronological record of all actions taken in a system, including who performed the action, when it occurred, and what changed. Audit trails are critical for accountability and compliance.
What are ticket audits?
Ticket audits review IT help desk tickets to confirm that issues were resolved properly, in a timely manner, and according to policy. Audit features in ticketing systems make it easier to track activity and ensure nothing is missed.
What are the three types of tickets in an IT ticketing system?
There are often three main types: 1) Incidents (unexpected issues that need fixing), 2) Service requests (planned requests like password resets), and 3) Change requests (formal changes to systems or processes).
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