Ticket Assignments Route Requests Without the Guesswork
SimplifyIT automatically routes incoming help desk tickets to the right person or team based on your rules. Whether it's IT, facilities, or branch ops, each request gets to the right destination without unnecessary back-and-forth.
Auto-Assign or Do It Manually
Define assignment rules by topic, department, or issue type - or optionally let staff manually assign and reassign tickets as needed. You're in control of how tickets flow through your system.
Examples of Assignment Rules
- Facilities Issues → Assigned to Maintenance Team
- Software Request → Assigned to IT Department
- Ticket from hr@domain.com → Assigned to HR Support
- High Priority Escalation → Assigned to Senior Technician
