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Help Desk Alerts Real-Time Notifications for Tickets

SimplifyIT's help desk software keeps your team in the loop with automatic alerts for new tickets, status updates, overdue issues, and more. Whether it's IT, facilities, or branch operations, nothing slips through the cracks.

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Always Know What's Happening

Your help desk is only as effective as your follow-up. SimplifyIT ensures the right people are notified at the right time - reducing delays, avoiding missed requests, and helping your team respond with confidence.

Trigger Alerts For:

  • New Ticket Submissions: Notifies the right team instantly
  • Unresolved Tickets: Sends reminders based on age or status
  • Escalations: Routes alerts to managers when priority rises
  • Status Updates: Notifies ticket owners or assignees
  • Assignments and Comments: Keeps everyone informed of changes

Flexible Delivery Options

Alerts can be sent via email or surfaced directly inside your intranet. Whether your team lives in Outlook or works entirely on the intranet, we meet them where they are.

Explore Related Features

Common Questions

What kinds of alerts are included?
Alerts can be triggered for new tickets, assignment changes, comments, escalations, and more.
Can alerts go to shared mailboxes or external vendors?
Yes. You can route alerts to internal staff, shared mailboxes, or external support teams if needed.
Can we get reminders about tickets that are waiting on a response?
Absolutely. You can configure automatic reminders for tickets waiting on a response from an employee.
 
 
 
 
 
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