ITsDone™ is an exciting software solution that enables your organization to improve internal and external service and maximize productivity. It simplifies important service processes - such as delivering valuable knowledge and information quickly to your frontline staff - and streamlines service requests based on skill sets, job duties, and pre-defined communication paths. Employees can resolve service issues quickly, simply, and effectively. ITsDone™ enables your team to focus on providing the best external service possible.

 

One important thing to note about ITsDone's features is this: everything is optional. The only thing that gets served to the end user is what they need; that yields less confusion, and less of a need for training.

• Service Requests
  Automatically (or manually, if preferred) route requests based on skill sets, job duties, and pre-defined communication paths.
• Asset Tracking/Work History
  Know where you equipment is, where it's been, its work history, and run reports to drive your equipment-refresh plan. No longer will your IT staff perform redundant work, and, since everybody knows where a machine stands by viewing its work history, any employee can pick up where another left off in resolving an issue.
• Knowledge Base
  Provide information to the employees that need it: frontline staff can only access frontline-staff articles, and IT staff access IT articles (and articles targeted to all employees).
• Intranet/Intranet Supplement
  Deliver important news, alerts, track action-alerts, staff links, personal links, fully-searchable employee directory, job listings, manage indirect dealer list, create web pages, etc.
• Your Feature Here: ________________
  The system is always growing and changing, and, more often than not, those changes are driven by client input and suggestions. Become a client, then help enhance the system!

 

You can either contact us via the web, or call 800.654.5218, ext 803. We'd be happy to schedule a demo session.