SimplifyIT | ITsDone Help Desk™

ITsDone™ Help Desk

SimplifyIT's Help Desk application is web-based, and combines an impressive amount of power with ease-of-use for frontline staff. Simply put, it's the best help desk application on the market.

Highlights include:

Request routing based on skillset.
Respond to requests using a BlackBerry (or other email-enabled device).
Offer HTML-enabled solution suggestions to employees opening requests, tailored to individual topics.
Automatically route request topics to eForms (for topics requiring specific information).
Provide detailed solution instructions to employees resolving requests.
Group requests by project.
Assign tasks to requests.
Set up recurring requests.
Detailed reports of request activity.

Many software vendors boast power when it comes to a help desk; we boast that employees actually LIKE using our software. When employees can easily follow a service request from start to finish, everybody wins.

Read what our clients have to say.

And then view the demo.

for your credit union ::

simplifyIT, inc.

800.654.5218